Customer Help
Our dedicated support team is always here to assist you. Whether you have questions about your order, need help with returns, or simply want guidance, we’re here to make your experience seamless.
Common purchase queries answered
Orders and Shipping
Orders are typically delivered within 3-7 business days. You’ll receive a tracking link once your order is dispatched to monitor its progress.
You can update your shipping address before your order is dispatched by contacting our customer service team. Please have your order number ready.
Once your order is shipped, we’ll send you a tracking link via email or SMS. Use this link to track your delivery in real time.
Yes, applicable VAT is included in the prices displayed on our website.
Currently, we only ship within the United Kingdom. For special requests, contact our team
If you need to swap an item
Returns and Exchanges
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If you received the wrong item, contact us immediately. We’ll arrange for a replacement or refund at no additional cost to you.
If your order arrives damaged, please take photos of the packaging and product and reach out to our customer service team. We’ll resolve the issue promptly.
Contact us immediately. If the order hasn’t been dispatched, we’ll update the address. If it’s already shipped, additional fees may apply.
Orders can be changed or cancelled before they’re shipped. Please contact our team as soon as possible to make adjustments.