Common queries answered
Frequently asked Questions
Orders are typically delivered within 3-7 business days, depending on your location and product availability. You’ll receive a tracking link to stay updated on your order’s progress.
We accept returns and exchanges for unused and undamaged products within 30 days of delivery. Simply contact our support team to initiate the process.
If your order hasn’t been shipped yet, you can update your shipping address by contacting our customer support team. Please have your order details ready.
Once your order is dispatched, you’ll receive a tracking link via email or SMS. Use this link to monitor the status of your delivery.
You can reach our customer support team via email, phone, or the contact form on our website. Our team is available Monday to Friday from 9 AM to 5 PM.
Contact our support team as soon as possible. If your order hasn’t been dispatched, we can update the address for you. If it’s already shipped, additional shipping fees may apply.
Currently, we ship exclusively within the United Kingdom. For delivery to other regions, please get in touch with our team to explore options.
Whenever possible, we ship items in a single package. However, for larger orders or items from different categories, products may be delivered separately.
Still need help?
Get in touch with us
Email: [email protected]
Phone: 0800 275 1025
Address (Office Only): 45 Braidley Road, Bournemouth, BH2 6JY